Return and Refund Policy

At Ethan Explorer, we strive to provide high-quality travel products. If for any reason you are not satisfied with your purchase, we offer a straightforward return and refund policy. Please read the following terms and conditions carefully.

1. Returns

We accept returns under the following conditions:

• Eligibility: Returns are only accepted within [3] days from the date of delivery.
• Condition of the Item: The item must be unused, in its original condition, with all packaging intact. Items that have been used or damaged by the customer are not eligible for a return.
• Return Process: To initiate a return, please contact our customer service team at [email protected]. We will guide you through the return process, and if eligible, we will provide you with return instructions.

2. Non-returnable Items

The following items are non-returnable:

• Products that have been used or opened.
• Items that are not in their original packaging.
• Any custom or personalized products.
• Gift cards (if applicable).

3. Refunds

• Eligibility for Refunds: Refunds are only issued for returns that meet our conditions above. If you wish to cancel an order before delivery, please contact us immediately to arrange for cancellation. Once the product is delivered, refunds are only provided for returned items that meet the above eligibility criteria.
• Refund Method: Since we operate with cash on delivery (COD) only, refunds will be processed via cash.
• Processing Time: Once the return is received and inspected, a refund will be processed within [7-10] business days.

4. Shipping Costs

• Return Shipping: The customer is responsible for the cost of return shipping unless the item was defective, damaged, or an error occurred on our part.
• Original Shipping Fees: Shipping fees paid at the time of the original purchase are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately (within [7-14] days from delivery) by contacting our customer service team at [email protected]. We will offer a full refund or exchange based on the item’s condition and your preference.

6. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order for the desired product.

7. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team [email protected].