Shipping Policy
At Ethan Explorer, we strive to provide efficient and reliable shipping services to all our customers worldwide. Below you will find information regarding our shipping procedures, delivery times, and costs.
1. Shipping Destinations
We offer shipping to countries worldwide. Please note that some regions may have specific shipping restrictions or additional customs regulations, which may affect delivery times.
2. Processing Time
- Orders are processed [5] business days after the order is placed.
- You will receive an order confirmation email after placing your order and a shipping confirmation email with tracking information once your order has been dispatched.
3. Shipping Methods and Delivery Times
- We partner with trusted delivery services to ensure timely and safe delivery. Delivery times vary depending on the destination and shipping method selected.
- Estimated delivery times are as follows:
- Domestic (Local) Shipments: [3-5 business days]
- International Shipments: [7-14 business days]
Please note that delivery times are approximate, and factors such as customs delays or other unforeseen circumstances may impact delivery times.
4. Shipping Costs
- We offer flat-rate shipping or free shipping for orders above a certain value. Shipping costs will be calculated at checkout based on the destination and size/weight of the order.
- You will be able to view the shipping charges before completing your purchase.
5. Cash on Delivery (COD) Payment
- As we offer only Cash on Delivery (COD) as a payment method, the total order amount is payable upon receipt of the goods.
- Please have the exact cash amount ready for the delivery agent.
6. Order Tracking
- Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor your shipment’s progress via the carrier’s website.
7. Shipping Restrictions
- Certain items may not be available for shipping to specific countries due to shipping restrictions, local regulations, or customs policies. If this applies to your order, you will be notified before your purchase is completed.
8. Lost or Damaged Items
- If your order is lost or damaged during transit, please contact our customer service team within [7 days] of receiving the item or the estimated delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
- For damaged items, we may request photos for verification purposes.
9. Address Accuracy
- Please ensure the shipping address provided is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
- If there is an issue with your delivery address, please contact our customer service team immediately to resolve it before the item is shipped.
10. International Orders (Customs and Duties)
- For international orders, customs fees, taxes, or import duties may apply, depending on the destination country. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more information on possible fees.
- We are not responsible for any delays caused by customs processing.
11. Contact Us
If you have any questions or need assistance with your shipping, please contact our customer service team [email protected].